SOUNNAHSTORE offer: €5.90 flat rate for all shipments (France, Belgium and Luxembourg)
We have chosen Mondial Relay delivery for our customers simply because it avoids many of the inconveniences that customers can encounter, such as times that don't correspond to their own or theft from a letterbox. Your parcel will be sent to a relay point that you choose when you place your order. The best relay is your usual retailer. A baker, florist, bookseller, dry cleaner... There are nearly 6,000 of them in France, Belgium and Luxembourg, close to your home, workplace or vacation destination, easily identifiable by the red sign on the front.
The parcel remains at your disposal for 14 days. Mondial Relay will normally send you an SMS when your parcel arrives.
To track your parcel online in real time: http://www.mondialrelay.fr/
In accordance with the provisions of article L.121-21 of the French Consumer Code, you have 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay any penalty. Returns must be made in their original state and complete (packaging, accessories, instructions). Products must be returned in good condition, folded in the same way they were sent. In this case, you are liable. Any damage suffered by the product in this way may invalidate the right of withdrawal. Return shipping costs are at the customer's expense. In the event of exercising the right of withdrawal, the company Gérant will reimburse the sums paid, within 14 days of notification of your request and via the same means of payment used at the time of ordering. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL In accordance with the provisions of article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to : The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal. The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period. The supply of goods made to the consumer's specifications or clearly personalized. The supply of goods likely to deteriorate or expire rapidly. The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional. The supply of audio or video recordings or computer software when unsealed by the consumer after delivery. The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications. Transactions concluded at a public auction. The supply of digital content not supplied on a physical medium, the execution of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal. Article 7- Availability Our products are offered as long as they are visible on the https://sounnahstore.com/en/ website and within the limits of available stocks. For products not in stock, our offers are subject to availability from our suppliers. If a product is unavailable after you have placed your order, we will inform you by e-mail. Your order will be automatically cancelled and no bank debit will be made. In addition, the https://sounnahstore.com/en/ website is not intended to sell its products in large quantities. Consequently, the company Gérant reserves the right to refuse orders for identical items. In the event of a return, refunds will only be made with a credit note and on condition that the product is packaged as you received it (saleable in the same condition).